FAQ

Yes, we ship worldwide with trusted global delivery partners.

For a limited time, we’re celebrating our launch with free worldwide shipping—even on a single item. Don’t miss your chance to enjoy this exclusive offer!

We believe in delivering quickly—
but more importantly, we believe in delivering well.

Each item is lovingly made by hand—crafted stitch by stitch by dedicated artisans.

Orders usually arrive within 3–10 business days, depending on your location. 

Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
You can also check the status of your shipment anytime via our tracking page.

We’re here for you.
Contact L'ORNÉE support via

- contact@lornee.com

- contact form on our site

The answer is ABSOLUTELY YES!
We use industry-leading SSL encryption to ensure your payment and personal data remain completely safe and confidential.

To preserve the quality of your L’ORNÉE piece, avoid direct exposure to heat or sunlight.

Keep away from excess water, oils, perfumes, or cosmetics. If dampened, blot gently with a soft cloth and allow to air dry.

Natural variations in leather and wool—such as tone, grain, or markings—are unique features, not flaws. Textural irregularities on surface is part of their nature and should be celebrated.

We DO take returns, but you have to check before submitting a refund request

1. Product Condition: Items must be returned in the same condition as received, free from any signs of use, damage, or alteration.
   
2. Tags & Packaging: The original tag must remain attached to the product. All original packaging, including box, dust bag, authenticity card, and any complimentary gifts, must be included.
   
3. No Signs of Use: Returns will not be accepted if the item shows evidence of wear, including scratches, stains, odors, perfume, cosmetics, or cleaning attempts.
   
4. Return Window: A return request must be submitted within 14 days of receipt of the item.
   
5. Shipping Costs: For returns due to a change of mind, the customer is responsible for all return shipping costs.
   
6. Defective or Incorrect Items: In cases of manufacturing defects or incorrect items received, we will cover the return shipping costs in full and provide a refund or exchange.